Terms and Conditions

These terms and conditions govern your access to and use of the Palace of Chance Casino website, player account, games, promotions, and all related services. By registering an account, accessing the platform, or using any part of the service, you agree to the conditions set out on this page.

Please take the time to read through everything carefully. This page explains the main rules, rights, and responsibilities that apply when you use Palace of Chance Casino. If you have questions about anything here, our support team is available to help.

Who Is Allowed to Use Palace of Chance Casino

Palace of Chance Casino is strictly an adult platform. You must be at least 21 years of age to register, deposit, or play. In some jurisdictions, the minimum legal gambling age may be higher - it is your responsibility to know and follow the laws that apply where you are located.

It is also your responsibility to confirm that online gambling is legal in your jurisdiction before registering or placing real-money wagers. The casino may restrict or block access from certain countries, regions, or territories at its discretion. Access to the platform does not constitute an offer or invitation to play where online gambling is prohibited.

Creating Your Player Account

When you register an account, you agree to provide accurate, complete, and up-to-date information. Your account must be registered in your own name, using your own contact details, and linked to payment methods that belong to you.

You may only hold one active account at Palace of Chance Casino. Creating multiple accounts is not permitted. If duplicate accounts are identified, the casino reserves the right to close them and review any associated activity or balances.

By opening an account, you confirm that all information provided is truthful and that you meet the eligibility requirements described above.

Identity Verification and Account Checks

Palace of Chance Casino may ask you to verify your identity, age, address, or payment method ownership at any point - during registration, before processing a withdrawal, or as part of ongoing account reviews.

You may be asked to submit documents such as a government-issued photo ID, proof of address, or payment confirmation. These checks are a standard part of operating a secure and compliant casino platform. Failure to provide requested documentation in a timely manner may result in delays to transactions or restrictions on your account.

Verification is in place to protect both players and the integrity of the platform.

Your Responsibility for Account Security

Your login credentials are personal. You are responsible for keeping your username and password confidential and for all activity that takes place through your account.

Player accounts may not be shared, transferred, sold, or used on behalf of another person. If you believe your account has been accessed without your authorization, contact support immediately. The casino cannot be held responsible for losses resulting from unauthorized access caused by your failure to keep login details secure.

Deposits, Withdrawals, and Account Balances

Palace of Chance Casino accepts a range of payment methods including Visa, MasterCard, American Express, Discover, Neteller, Bank Wire Transfer, Checks, Bitcoin, Ethereum, and Litecoin. Account balances can be held in United States dollars, Euros, Bitcoin, Ethereum, or Litecoin depending on the method used.

Processing times, minimum and maximum limits, and method availability may vary. Not all payment options will be available to all players at all times, and availability may depend on your location or account status.

Withdrawal requests may be subject to review before they are approved. The casino applies reasonable checks to verify transaction legitimacy, confirm identity where required, and ensure compliance with its operational standards. This process exists to protect players and maintain a secure payment environment.

Bonuses, Promotions, and What You Need to Know

Palace of Chance Casino offers a range of bonuses and promotions, including a 200% No Limit welcome bonus, no deposit free chips, free spins offers, weekly promotions, Bitcoin bonuses, and seasonal deals. Each offer comes with its own specific conditions, and it is important that you read and understand those conditions before claiming any bonus.

Common terms that apply to promotional offers include eligibility requirements, wagering requirements, time limits, game restrictions, and maximum cashout rules. As a general guide:

• No deposit bonuses typically carry a maximum cashout of $100 unless stated otherwise.
• Standard wagering is set at 30x on eligible games such as slots and keno.
• Table games including roulette, craps, baccarat, and others are commonly excluded from bonus play.
• Bonus funds are non-cashable by default - the bonus amount is deducted from your balance at the time of withdrawal.

You may not redeem two no deposit bonuses consecutively. A real-money deposit must be made between free chip claims. Playing games that are restricted under an active bonus may result in winnings being voided.

Always review the terms attached to a specific offer before opting in. The casino's support team can clarify any bonus conditions if needed.

Game Access and Platform Availability

Palace of Chance Casino uses Real Time Gaming software to power its game library. The platform aims to provide consistent access to its full range of slots, table games, video poker, and specialty titles, but availability is not guaranteed at all times.

Games, features, promotions, or payment options may be added, removed, paused, or modified at any time due to maintenance, software updates, licensing changes, technical issues, or regional restrictions. The casino is not obligated to maintain any specific game, feature, or service indefinitely.

Fair Play and What Is Not Permitted

Using the Palace of Chance Casino platform comes with an expectation of honest and fair conduct. The following behaviors are prohibited:

• Using false, stolen, or misleading information to register or operate an account
• Engaging in fraud, chargebacks, or deliberate exploitation of bonus offers
• Attempting to manipulate game outcomes, systems, or promotional structures
• Using bots, automated software, or unauthorized third-party tools
• Colluding with other players or allowing another person to use your account
• Using the platform for any unlawful purpose

If the casino identifies or reasonably suspects any of the above, it may take action as described in the section below.

The Casino's Right to Act on Misuse

Palace of Chance Casino reserves the right to refuse service, limit account access, suspend bonuses, freeze transactions pending review, or close accounts where it has reasonable grounds to believe that platform rules have been violated, verification requirements have not been met, or the service is being misused.

Any decision to restrict or close an account will be handled in a measured and considered way. The casino is not required to maintain service to any player who has breached these conditions, and legitimate balances will be handled in accordance with applicable rules once any review is complete.

Errors, Technical Problems, and Malfunctions

Occasionally, technical issues may arise. These can include display errors, incorrect balance readings, game malfunctions, interrupted sessions, or incorrectly credited bonuses. The casino reserves the right to correct obvious errors and address the consequences of technical faults in a fair and reasonable manner.

Winnings resulting from a clear system error, software malfunction, or pricing mistake are not considered valid and may be voided. If you notice an error in your account or during gameplay, please contact support promptly.

Responsible Gaming

Gambling at Palace of Chance Casino should be treated as entertainment. It is not a reliable way to generate income, and outcomes are determined by chance.

The casino encourages all players to set personal limits and to be aware of their gambling habits. Responsible gaming tools and self-restriction options may be available - players are encouraged to use them where needed. If gambling is causing concern for you or someone you know, please seek support from a qualified responsible gaming organization.

Intellectual Property

All content on the Palace of Chance Casino website - including design, branding, text, graphics, software elements, and original materials - belongs to the operator or its licensors. You may not copy, reproduce, republish, redistribute, or commercially use any part of the site's content without prior written permission.

Unauthorized use of the casino's intellectual property may result in account restrictions and could have further consequences under applicable law.

Third-Party Providers and External Services

Some games, payment tools, and technical services available through Palace of Chance Casino are provided by third-party companies. These providers operate under their own terms and conditions, and their services are subject to their own availability and operational limits.

The casino is not responsible for the performance, interruptions, or failures of third-party services, though it works to maintain reliable partnerships to support a consistent player experience.

Limitation of Liability

Palace of Chance Casino is not liable for losses or damages arising from circumstances outside its reasonable control. This includes technical interruptions, user error, unsupported devices, third-party failures, internet connectivity issues, force majeure events, or misuse of the service by the player.

The casino's liability in connection with any claim related to the use of the platform is limited to the extent permitted by applicable law. Nothing in these conditions limits liability in cases where it would be unlawful to do so.

No Guarantees on Availability

The Palace of Chance Casino website, games, and services are provided on an "as is" and "as available" basis. The casino makes reasonable efforts to keep the platform running smoothly, but uninterrupted access, constant availability, and completely error-free operation cannot always be guaranteed.

Planned or unplanned maintenance, updates, or external events may occasionally affect access. The casino will aim to minimize disruption where possible.

Updates to These Terms

Palace of Chance Casino may update these conditions from time to time. When changes are made, the revised version will be published on this page with an updated effective date. Continued use of the platform after changes are posted constitutes acceptance of the updated terms.

Players are encouraged to review this page periodically to stay informed of any updates.

Related Policies and Pages

These site terms work alongside other policies that govern specific aspects of the Palace of Chance Casino platform. Depending on your activity, you may also want to review the Privacy Policy, Responsible Gaming page, Bonus Terms, AML and KYC Policy, and Cookie Policy. Each of these documents provides additional detail relevant to how the platform operates and how player data and activity are managed.

How to Reach Us

If you have questions about these terms or need clarification on any aspect of the platform, the Palace of Chance Casino support team is available through the following channels:

• Live Chat: Available directly through the casino website
• Email: support@palaceofchance.com
• Phone: United States and Canada Toll Free - 888-262-5515

The support team is there to help with account questions, bonus queries, payment issues, and anything else related to your experience on the platform.

These conditions exist to set clear and fair expectations for everyone who uses the Palace of Chance Casino website and services. They are intended to protect players, maintain the integrity of the platform, and ensure that the experience remains transparent and trustworthy. Accessing or using the platform in any capacity means you have read and agreed to these terms. If you do not agree, please do not use the service.